FREQUENTLY ASKED QUESTIONS

Why should I choose SegCity for my Segway PT experience?

SegCity offers a new twist on guided city tours, team building events, and outings. Instead of seeing beautiful downtown Austin or San Antonio by bus or by foot, SegCity uses the Segway PT, which enables one to glide effortlessly through the city receiving an insider's view of historic places and hot-spots.

SegCity has extremely high standards for providing customers a safe and memorable experience and provides the highest quality city tours of Austin and city tours of San Antonio.

SegCity provides the utmost in safety and training, fun instruction, smaller guide-to-rider ratio, and in-depth knowledge of Segways and the area.

SegCity tours are pedestrian friendly and always conform to all local regulations.

Whether you are in a group or alone, SegCity takes pride in offering the highest quality experience during your visit to Austin and San Antonio. SegCity invites you to experience the amazing Segway by tour, team building, scavenger hunt, and so much more!

How frequently do tours depart?

SegCity guided city tours in Austin and San Antonio depart morning, afternoon, and evening, 7 days a week!

Austin: 9:00am, 1:00pm, or 5:00pm*

San Antonio: 9:00am, 2:00pm, or 6:00pm*

Call our office in Austin at (512) 402.9299 and in San Antonio at (210) 224.0773 for available times.

*Corporate Events, Team Building activities, and Custom or Private Segway Tours are offered by request. Please call our office to find out more information regarding availability and pricing.

What types of tours and adventures does SegCity provide?

• Segway City Tours, 7 days a week!
• Corporate Team building activities including:
  • Private Segway Tours
  • Segway Scavenger hunts
  • Segway Relays
  • On Site Segway Demonstrations
• Custom Segway Tours & Segway Rentals, Perfect for:
  • Conventions
  • Private Parties
  • Birthdays
  • Much More!
• Custom Dinner Segway Tours
• Segway Rentals

Where is SegCity located?

Austin:

621 E. 6th St.
Austin, TX 78701
(512) 402.9299    

San Antonio:

124 Losoya St.
San Antonio, TX 78205
(210) 224.0773     

What do I need to bring with me for my Segway PT ride?

Tours are conducted in most weather conditions. Please dress accordingly.

(Ponchos are available in the event of rain)

Always wear comfortable, close-toed shoes like sneakers.

Riders under 18 must always be accompanied by a legal/parental guardian.

Bring a camera, water, and your smile!

How do I make a reservation?

Call our office in Austin at (512) 402.9299 or our office in San Antonio at (210) 224.0773, or Request a reservation with our Book Online Tool.  A SegCity representative will contact you to make the reservation final and gather credit card information.

We require a major credit card to hold your reservation. At the time of payment we do accept major credit cards (Visa, MasterCard, American Express, and Discover), cash, and checks.

What are the Riding, Cancellation, and Weather Policies?

Cancellation Policy:

To ensure the highest quality experience, our tours are offered by reservation only. When you reserve a tour, we schedule our highly trained guides and support staff to make your Segway adventure as amazing as possible. For this reason we require 48 hours notice for cancellations and rescheduling of tours. If you fail to meet your appointment, we still incur the same expenses and may have turned others away. Therefore, those guests who fail to show for a reservation or cancel without proper notice will be charged the full tour price for the reserved spaces.

Weather Policy:

We will run tours in light rain; the Segway is just as waterproof as any other vehicle. We will not run tours in hazardous storms with thunder and lightening. Central Texas weather is as unpredictable as any other place, so rest assured, you will not be charged if Mother Nature tells us the tour cannot depart at the scheduled time. Please call first if you have concerns about the weather. We will call only if we are certain you tour will not run. Frequently, thunder storms blow over quickly and we are able to depart a few minutes after the scheduled time.

Riding Policy:

The Segway PT is designed to be used by a wide range of people. However, the rider must be at least 12 years of age and weigh between 100 and 265 pounds.

Riders under 18 must be accompanied by a legal/parental guardian.

The rider must be physically able to climb and descend stairs without assistance or use of a handrail.

The rider must also be able to operate the steering control with his or her left hand.

What is the Segway® Personal Transporter (PT)?

The Segway® Personal Transporter (PT) is the first self-balancing, electric-powered transportation device. With dimensions no larger than the average adult body and the ability to emulate human balance, the Segway PT uses the same space as a pedestrian, and can go wherever a person can walk. The Segway PT allows people at home and at work to go farther, move more quickly, and increase the amount they can carry anywhere they currently walk.

How does the Segway PT work?

Segway developed a breakthrough technology they termed "dynamic stabilization," which is the essence of the Segway PT. Dynamic stabilization enables the Segway PT to work seamlessly with the body's movements. Gyroscopes and tilt sensors in the unit monitor a rider's center of gravity at about 100 times a second. When the rider leans slightly forward, the Segway PT moves forward. When the rider leans slightly back, the Segway PT moves backward.

How safe is the Segway PT?

The utmost care and research has gone into ensuring that the Segway PT is safe. The Segway PT's balancing technology is truly revolutionary and provides an exceptional riding experience. The Segway PT has redundant systems and sophisticated alerts built into its design, and many thousands of hours of use have demonstrated that the Segway PT is safe when used appropriately. It is important that Segway PT riders understand their responsibility to ride safely. Proper skill level and understanding of the Segway PT prevents injuries caused by loss of control or misuse.

Who can ride the Segway PT?

The Segway PT is designed to be operated by a wide range of people after receiving orientation?no special skills are required. The rider must be able to do the following:

• Step on and off the Segway PT without assistance, which requires physical abilities similar to climbing and descending stairs without assistance or use of a handrail
• Rider must weigh between 100 and 265 pounds (for the i Series)
• Rider must be able to operate the steering control with his or her left hand